Your right of withdrawal.

30 days to test CHUCK. You decide whether it stays.

How your withdrawal works.

Ordered CHUCK through our shop and want to return it? No problem — we welcome every honest test. After receiving the goods you have a 14-day statutory right of withdrawal, plus an additional 16 days as the Underdog 30-day guarantee. That gives you a full 30 days to try it out.

The easiest way to declare your withdrawal is by email to support@underdog-audio.com or via the sample form below. After that we send you a return label and shipping instructions.

Withdrawal instructions.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Underdog Audio GmbH, [insert address], phone: [insert number], email: widerruf@underdog-audio.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form for this, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. [Note: if Underdog covers the return costs, word this accordingly here.]

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.

EU Widerrufsbutton logo EU Withdrawal Button

Prefer to talk to us directly?

If something is wrong with your CHUCK, reach out to our support first — often the problem can be sorted out in five minutes without you having to send anything back. If not: no discussion, you get your money back.

Contact support